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Refund Policy

Effective Date: 05.08.2024

1. Introduction

Thank you for shopping with Biosonix Marketing Private Limited (“we”, “our”, “us”). We strive to ensure that you are completely satisfied with your purchase. This Refund Policy outlines the terms and conditions under which we accept returns and issue refunds for products purchased through our website www.biosonix.co.in

2. Eligibility for Refunds

  • Returns: To be eligible for a refund, items must be returned within 3 days from the date of delivery. The product must be in its original condition, unused, and in the original packaging with all tags and labels attached.
  • Non-Returnable Items: Certain items are non-returnable, including but not limited to Breast Care Apparel.

3. Return Process

  • Initiating a Return: To initiate a return, please contact our customer service team at biosonixl@gmail.comwith your order number and reason for return. We will provide you with return instructions and a return authorization number if applicable.
  • Shipping Returns: You are responsible for the shipping costs of returning the item(s) unless the return is due to a mistake on our part (e.g., incorrect item sent, damaged product). We recommend using a trackable shipping service or purchasing shipping insurance to ensure that we receive the returned item.

4. Refund Process

  • Inspection: Once we receive the returned item, we will inspect it to ensure it meets our return criteria. We reserve the right to refuse a refund if the item does not meet our return conditions.
  • Refund Issuance: If the return is approved, we will process your refund to the original payment method used for the purchase. Refunds typically take 15 business days to process, depending on your bank or payment provider.
  • Partial Refunds or No refund: In some cases, we may issue a partial refund or we might not issue the refund if the returned item is not in its original condition, is damaged, or missing parts not due to our error.

5. Exchanges

  • Exchange Requests: We do not offer exchanges.

6. Damaged or Defective Items

  • Reporting Issues: If you receive a damaged or defective item, please contact us within 2 days of receiving the product at biosonixl@gmail.com with your order number and details of the issue. We will provide instructions for returning the damaged or defective item and will issue a full refund or replacement based on your preference and availability.

7. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on our Site with an updated effective date. Your continued use of the Site or purchase of products after any changes constitutes your acceptance of the revised Refund Policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Biosonix Marketing Private Limited
FX-A-2901, Marathon Futurex, Mafatlal Mills Compound, N. M. Joshi Marg, Lower Parel, Mumbai – 400013
Email Id: biosonixl@gmail.com
Contact us: +91 8080901234