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Cancellation Policy

Effective Date: 05.08.2024

1. Introduction

At Biosonix Marketing Private Limited (“we”, “our”, “us”), we strive to ensure that our customers have a smooth shopping experience. This Cancellation Policy explains the terms and conditions under which you can cancel an order placed through our website www.biosonix.co.in

2. Order Cancellation

  • Cancellation Window: You may cancel your order within 10 hours of placing it. To be eligible for cancellation, the request must be received before your order is processed or shipped.
  • Cancellation Requests: To cancel your order, please contact our customer service team at biosonixl@gmail.com as soon as possible. Provide your order number and reason for cancellation in your request.

3. Order Processing and Shipping

  • Processing Time: Once an order is placed, it is processed promptly. If your order has already been processed or shipped, it cannot be cancelled.
  • Order Status: You can check the status of your order by logging into your account on our Site or by contacting our customer service team.

4. Refunds for Cancelled Orders

  • Refund Issuance: If your cancellation request is received within the allowed cancellation window and your order has not yet been processed or shipped, we will issue a full refund to the original payment method used for the purchase. Refunds typically take [number] business days to process, depending on your bank or payment provider.
  • Cancellation Fees: We do not charge a cancellation fee. However, if your order has already been processed or shipped, you will need to follow our Return Policy for a refund.

5. Changes to This Cancellation Policy

We may update this Cancellation Policy from time to time. Any changes will be posted on our Site with an updated effective date. Your continued use of the Site or purchase of products after any changes constitutes your acceptance of the revised Cancellation Policy.

6. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Biosonix Marketing Private Limited
FX-A-2901, Marathon Futurex, Mafatlal Mills Compound, N. M. Joshi Marg, Lower Parel, Mumbai – 400013
Email Id: biosonixl@gmail.com
Contact us: +91 8080901234